Settings

Wilshire Animal Hospital

Voice agent

Agent nameVoiceWhen to disclose that the agent is an AIIn both modes the agent must answer honestly the moment anyone asks whether it is a person, and is never allowed to claim to be human. Several states — California among them — require a clear disclosure when a bot is used to encourage a sale, so check with counsel before running “only when asked” against real clients.AI disclosure wording{{agentName}} and {{clinicName}} are substituted at call time. Used as the opening line in “up front” mode.Clinic briefing given to the agent

Telephony

Outbound caller ID (E.164)Warm-transfer number (front desk)Leave blank to disable transfers — the agent will offer a callback instead.Record calls (the agent will announce recording in its opening)

Calling rules

Window start (hour)Window end (hour)Cooldown (days)Max calls / client / year

These narrow the federal window — they can never widen it. The effective rule is always the strictest of federal, state and clinic settings.

Service catalogue

Prices and talk tracks the agent is allowed to quote. It may not state any price that is not listed here.

Service	Category	Price	Minutes	Talk track
Dental cleaning with X-rays	dental	$895	90	Most pets over three have some tartar buildup under the gumline that brushing cannot reach. The cleaning is do…
Routine dental cleaning	dental	$625	60	A straightforward scale and polish for pets whose teeth are in reasonable shape.
Bloodwork panel	diagnostics	$185	20	A standard blood count and chemistry panel.
Senior wellness panel	diagnostics	$285	30	It is a blood and urine screen that catches kidney, liver and thyroid changes early — usually a year or two be…
Neuter surgery	elective surgery	$585	90	—
Spay surgery	elective surgery	$745	120	—
Heartworm test & prevention	preventive	$125	20	A quick in-house blood test, then a year of prevention.
Parasite screen	preventive	$85	15	—
Annual wellness exam	wellness	$95	30	A nose-to-tail physical with the doctor, plus any vaccines that are due.