Sofia Hughes

Hi, this is Riley calling from Wilshire Animal Hospital. Am I speaking with Sofia?

Hi, Ryan.

Hi! Am I speaking with Sofia Hughes?

Yes.

Thanks, Sofia. I’m calling from Wilshire Animal Hospital to check in after Daisy’s last visit on April 12 for her spay surgery and see how she’s been doing since. She may be due for a routine wellness check to make sure everything’s on track and to review any preventives or vaccines that might be coming up. How has she been?

She's doing pretty good. Yeah, she's a little, I don't know, like wobbly while walking, but apart from that, seems fine.

Okay, that wobbliness is something the clinic should handle, so I’m going to connect you with a team member now.

→ warm_transfer({"reason":"Client reports Daisy seems a little wobbly while walking and needs a veterinarian to assess possible clinical issue.","urgency":"routine"})

I’m connecting you to the clinic now—please hold for a moment.